Past Due Rent, Mortgage, or Utility Bills

General Tips

Your housing is your life-line, and it’s important to maintain it. Always pay your rent, mortgage, and utility bills on time if you’re able.

If you’re not able to pay due to your situation, seek help as soon as possible.

  • Don’t let your debt build up.
  • Your landlord, mortgage company, or utility provider may be less willing to work with you (or an agency) if you have neglected the bill for many months and owe a lot.

If you need help, try these three options:

  1. Dial 2-1-1. Tell the operator what you need, and he/she will bring up a list of resources in your area by city or zip code. Be prepared to write down names and phone numbers - you must contact the agencies yourself.
  2. Search the 2-1-1 website at: www.ccgd.org/info/ - Click “Find Help Now” button, and search by zip code or city, or browse by category under Basic Needs.
    For Rent or Mortgage Help: Browse Temporary Financial Aid
    For Utility Help: Browse Utilities/Home Insurance
  3. Click on your County on the list at the left, and contact agencies from the list to see if you qualify for their program. The resources listed were updated on February 20, 2017.

Tips for Seeking Help with Rent, Mortgage, or Utility Bills:

  • Always call first – to be sure funds are available. Make an appointment, and find out where/when to go and what documents to bring with you.
  • Be patient! You may have to contact several agencies before you find one that can help.
  • Be prepared to pay part of your rent, mortgage, or utility bill – often there are limits on the amount of assistance.
  • Most programs will require a lease, mortgage, or utility bill to be in your name.
  • Most utility assistance programs can only help with electricity, gas, or water bills – not telephone, cable, or other bills.
  • Show up for your appointment on time (or call if you need to cancel).

Collin County

County-Wide Programs:

Health Services of North Texas (HIV-Positive Clients ONLY), 2540 K Avenue, Plano, TX 75074, www.healthntx.org
(HOPWA Short-Term Rent, Mortgage, Utility) (972) 424-1480
Assistance Center of Collin County, 900 East 18th Street, Plano, TX 75074, www.assistancecenter.org
(Rent, Utility)
(972) 422-1850
Catholic Charities - Regional Site Office of Plano, 2520 Ave. K, Ste #110, Plano, TX 75074)
(Rent, Mortgage, Utility)
(214) 542-1146
Salvation Army of Collin County, 3528 E. 14th Street, Plano, TX 75074
(Food Pantry, Rent, Utility)
(972) 542-6694

Salvation Army - McKinney, 600 Wilson Creek Pkwy, McKinney, TX 75069
(Rent, Utility)
(972) 423-8254

Other Programs for City residents (alphabetical by City):

Allen Community Outreach, 801 East Main Street, Allen, TX 75002, www.acocares.org
(Rent, Utility)
(972) 727-9131
Anna Christian Community Outreach, P. O. Box 367, Anna, TX 75409
(Utility)
(214) 884-6871
Farmersville Ministerial Alliance, First Baptist Church of Farmersville, 124 S. Washington, Farmersville, TX 75442
(Utility, Prescription Drug Assistance – Farmersville residents)
(972) 782-8428
Frisco Family Services Center, 8780 Third Street, Frisco, TX 75034, www.friscocenter.org
(Utility – Frisco residents)
(972) 335-9495
McKinney - Community Lifeline Center, 1601 N. Waddill St., Ste 102, McKinney, TX 75069, www.communitylifeline.org
(Rent, Utility – McKinney residents)
(972) 542-0020
McKinney - Salvation Army, 600 Wilson Creek Pkwy, McKinney, TX 75069
(Rent, Utility (when funds are available) – McKinney residents)
(972) 542-6694
Plano - Lifesource Ministries, 1815 W. 15th Street, Plano, TX 75075
(Utility – Plano residents)

Dallas County

County-Wide Programs:
Dallas County Health and Human Services (HIV-Positive Clients ONLY), 2377 N. Stemmons Frwy, Dallas, TX 75207
(HOPWA Short-Term Rent, Mortgage, Utility)
(214) 819-1936
City of Dallas - Martin Luther King, Jr. Community Center (HIV-Positive Clients ONLY), 2922 Martin Luther King, Jr. Blvd, Building A, Suite 135, Dallas, TX 75215 (HOPWA Short-Term Rent, Mortgage, Utility)
(214) 670-8442
City of Dallas - West Dallas Multipurpose Center (HIV-Positive Clients ONLY), 2828 Fishtrap Road, Dallas, TX 75212
(HOPWA Short-Term Rent, Mortgage, Utility)
(214) 670-6340
Dallas County Welfare Division, 2377 N. Stemmons Frwy, Dallas, TX 75207
(Rent, Utility – requires disability determination)
(214) 819-1800
Dallas County Veteran’s Service Office, 2377 N. Stemmons Frwy, Dallas, TX 75207
(Help in Obtaining Financial Assistance – for Veterans)
Dallas County Comprehensive Energy Assistance Program (CEAP), 2377 N. Stemmons Frwy, Dallas, TX 75207, www.dallascounty.org/department/hhs/ceap.html
(Utility only)
(214) 819-1848

Other Programs for City residents (alphabetical by City):

Addison, Carrollton, Coppell, Farmers Branch - Metrocrest Social Services, 13801 Hutton Drive, Farmers Branch, TX 75234, www.metrocrestsocialservices.org
(Rent, Utility – Addison, Carrollton, Coppell, Farmers Branch residents)
(972) 446-2100
Cedar Hill Food Pantry, 403 Houston Street, Cedar Hill, TX 75104
(Utility – Cedar Hill residents)
(972) 293-2822
Dallas – Anthony Chisom AIDS Foundation, 8500 N. Stemmons Frwy, Suite 5003, Dallas, TX 75247, www.anthonychisomaidsfoundation.org
(Rent, Utility)
(214) 239-9145
Dallas – Cathedral of Hope, 5910 Cedar Springs Rd., Dallas, TX 75235
(Rent, Utility)
(214) 351-1901
Dallas - Catholic Charities – Brady Social Service Center, 4009 Elm Street, Dallas, TX 75226 www.catholiccharitiesdallas.org
(Rent, Mortgage, Utility – Residents in zip codes listed below)
(214) 826-8330
Zip Codes: 75204, 75206, 75223, 75226, 75246, 75149, 75150, 75180, 75181, 75182, 75214
Dallas - Catholic Charities – Cross Family Center, 4906 Bonnie View, Dallas, TX 75241 www.catholiccharitiesdallas.org
(Rent, Mortgage, Utility - Residents in 75216, 75232, 75241)
(214) 375-3715
Dallas – Catholic Charities – Marillac Center, 321 Calumet Ave, Dallas, TX 75211 www.catholiccharitiesdallas.org
(Educational Programs, After School Program, Summer Camp)
(214) 638-4997
Dallas - North Dallas Shared Ministries, 2875 Merrell Road, Dallas, TX 75229, www.ndsm.org
(Rent, Utility – Residents in zip codes listed below)
(214) 358-8700
Zip Codes: 75001, 75115, 75204, 75205, 75209, 75219, 75220, 75225, 75230, 75231, 75234, 75235, 75240, 75244, 75247, 75248, 75252, 75254, 75287 (subject to change)
Dallas – Pleasant Grove Community Center (Urban League of Greater Dallas), 3312 N. Buckner Blvd, Suite 234, Dallas, TX 75228 www.ulgdnctx.org
(Rent, Mortgage, Utility)
(214) 321-5747
Dallas –Urban League of Greater Dallas, Community Service Block Grant Program, 4315 S. Lancaster Road, Dallas, TX 75216 www.ulgdnctx.org
(Rent, Mortgage, Utility)
(469) 913-8200
Dallas - White Rock Center of Hope (East Dallas), 10021-A Garland Road, Dallas, TX 75228, www.whitrockcenterofhope.org
(Rent, Utility, Food Pantry – Residents in 75214, 75218, 75223, 75228, 75238)
(214) 324-8996
Duncanville Outreach Ministry, 202 Cherry Street, Duncanville, TX 75116
(Rent, Utility – Duncanville residents)
(972) 296-4986
Garland – Catholic Charities - Regional Site Office of Garland, 11991 Audelia Rd. Dallas, TX 75243 www.catholiccharitiesdallas.org
(Rent, Mortgage, Utility – Residents in 75040, 75041, 75042, 75044, 75081, 75238, 75243)
(214) 575-5237
Garland - Salvation Army Corp of Garland, 451 West Avenue D, Garland, TX 75046
(Rent, Utility, Food Pantry – Garland residents)
(972) 272-4531
Garland - Friendship House/First Baptist Church of Garland, 620 W. Avenue B, Garland, TX 75040
(Utility, Clothing and Food Assistance – Garland residents)
(972) 272-1010
Garland Community Service Center (Garland Housing Authority), 210 Carver Street, Suite 201B, Garland, TX 75040, www.ulgdnctx.org
(Rent, Mortgage, Utility)
(972) 205-3393
Grand Prairie United Charities, 1417 Densman Street, Grand Prairie, TX 75051, www.gpuc.org
(Rent, Mortgage, Utility – Grand Prairie residents)
(972) 262-2014
Grand Prairie - St. Vincent De Paul at St. Michael the Archangel Church in Grand Prairie
(Utility – Grand Prairie residents)
(972) 237-6755
Irving Cares, 440 S. Nursery Road, Suite 101, Irving, TX 75060, www.irvingcares.org
(Rent, Mortgage, Utility, Food Pantry, Employment Service - when funds available – Irving residents)
(972) 721-9181
Irving - Salvation Army of Irving, 250 E. Grauwyler, Irving, TX 75061
(Rent, Utility – Irving residents)
(972)721-9503
Irving Community Service Center (Urban League of Greater Dallas), 1625 N Story Rd Ste 166, Irving, TX 75061
(Rent, Mortgage, Utility)
(972) 251-4054
Lancaster Outreach Center, 1120 Randlett, Lancaster, TX 75146
(Mortgage, Utility – Lancaster residents)
(972) 227-0138
Mesquite Social Services, 1035 Military Parkway, Mesquite, TX 75149, www.mesquitesocialservices.org
(Rent, Mortgage, Utility, GED, Food Pantry – Mesquite residents)
(972) 285-3000
Mesquite - Sharing Life Community Outreach, 3544 E. Emporium Circle, Mesquite, TX 75149
(Utility – Mesquite residents)
(972) 285-5819
Richardson - Network of Community Ministries – Richardson Network, 741 S. Sherman Street, Richardson, TX 75081, www.thenetwork.org
(Rent, Food, Clothing, Shelter – Richardson residents)
(972) 234-8880
Richardson East Church of Christ, 1504 E. Campbell Road, Richardson, TX 75081
(Rent, Utility – Richardson residents)
(972) 231-8231

Denton County

County-Wide Programs:

Health Services of North Texas (HIV-Positive Clients ONLY), 4210 Mesa Drive, Denton, TX 76207
(HOPWA Short-Term Rent, Mortgage, Utility)
(940) 381-1501

Other Programs for City residents (alphabetical by City):

Denton - Hope, Inc., 117 West Sycamore, Denton, TX 76201, www.hopeincdenton.com
(Rent, Utility – Denton residents)
(940) 382-0609
Denton - Interfaith Ministries, 1109 N. Elm Street, Denton, TX 76201
(Rent, Utility – Denton residents)
(940) 565-5479
Christian Community Action, 200 S. South Mill, Lewisville, TX 75057, www.ccahelps.org
(Rent, Utility, Education, Vocation, Food Pantry – Residency as listed below)
(972) 219-4357
Reside for the last 90 days in one of the following 8 school districts: Lewisville ISD, Frisco ISD if referred by Frisco Family Services, Little Elm ISD, Lake Dallas ISD, Argyle ISD, Northwest ISD, Coppell ISD, and the Denton County part of Carrollton/Farmers Branch ISD
Roanoke - Northwest Christian Community Services, 108 Pecan Street, Roanoke, TX 76262
(Utility, Food Pantry – Roanoke residents)
(817) 491-4451
Metrocrest Social Services, 13801 Hutton Drive, Farmers Branch, TX 75234, www.metrocrestsocialservices.org
(Rent, Utility – City of Dallas zip code 75287 residents – Denton County)
(972) 446-2100

Ellis County

County-Wide Programs:

Health Services of North Texas (HIV-Positive Clients ONLY), 2540 K Avenue, Plano, TX 75074, www.healthntx.org
(HOPWA Rent, Mortgage, Utility)
(972) 424-1480
North Ellis County Outreach, 404 S. State Highway 342, Red Oak, TX 75154
(Rent, Utility, Thrift Store – North Ellis County residents)
(972) 617-7261

Other Programs for City residents (alphabetical by City):

Helping Hands of Ennis, 604 North East Main Street, Ennis, TX 75119
(Rent, Utility – Ennis residents)
(972) 875-0218
Manna House, 210 W. Avenue F, Midlothian, TX 76065
(Rent, Utility – Midlothian residents)
(972) 775-1800
Salvation Army – Waxahachie, 620 Farley Street, Waxahachie, TX 75168
(Rent – Waxahachie residents)
(972) 923-2273
Waxahachie Care, 609 Kaufman Street, Waxahachie, TX 75165
(Rent, Utility – Waxahachie residents)
(972) 923-2273

Hunt County

County-Wide Programs:

Health Services of North Texas (HIV-Positive Clients ONLY), 2540 K Avenue, Plano, TX 75074, www.healthntx.org
(HOPWA Rent, Mortgage, Utility)
(972) 424-1480
Hunt County Shared Ministries, 3720 O’Neal Street, Greenville, TX 75403
(Rent, Utility)
(903) 455-0545
Salvation Army of Hunt County, 4601 King Street, Greenville, TX 75401
(Rent, Utility, Food Pantry)
(903 455-1875

Kaufman County

County-Wide Programs:
Health Services of North Texas (HIV-Positive Clients ONLY), 2540 K Avenue, Plano, TX 75074, www.healthntx.org
(HOPWA Rent, Mortgage, Utility)
(972) 424-1480

Other Programs for City residents (alphabetical by City):

First Baptist Church Forney, 309 S. Bois D’Arc Street, Forney, TX 75126
(Rent, Mortgage, Utility – Forney residents)
(972) 552-3357
Emergency Aid – Kaufman, 112 S. Jackson, Kaufman, TX 75142
(Senior Service, Meals on Wheels – Kaufman residents)
(972) 563-1421
Emergency Aid – Terrell, 200 South Virginia, Terrell, TX 75160
(Rent, Utility – Terrell residents)
(972) 563-1421

Rockwall County

County-Wide Programs:

Health Services of North Texas (HIV-Positive Clients ONLY), 2540 K Avenue, Plano, TX 75074, www.healthntx.org
(HOPWA Rent, Mortgage, Utility)
(972) 424-1480
Rockwall County Helping Hands, Inc., 950 Williams Street, Rockwall, TX 75087, www.rockwallhelpinghands.com
(Rent, Utility)
(972) 771-4357